Last Updated: April 15, 2026

 

Gakugeki Inc. (“we,” “us,” or “our”) establishes this Privacy Policy (“Policy”) regarding the handling of user information in connection with “CROSSIA,” the VR service provided by us, as well as related applications, websites, events, customer support, and other related services (collectively, the “Service”).

 

This Policy applies to the Service provided as an application for Meta Quest.

 

1. About Us

 

Business Name: Gakugeki Inc.

Address: 447 Sutter St Ste 405 #375, San Francisco, CA 94108, USA

Contact: info@gakugeki.com

 

1. Scope of This Policy

 

This Policy applies to information that we collect, use, store, disclose to third parties, or otherwise handle when users use the Service. Information independently collected or used by Meta, payment service providers, telecommunications carriers, or other third parties is subject to the privacy policies and other terms of those third parties.

 

1. Information We Collect

 

In connection with providing the Service, we may collect the following information. The actual information collected may vary depending on the features used, usage environment, settings, inquiries, and other circumstances.

 

3.1 Information Provided Directly by Users

 

Account registration and profile information (such as display name, user ID, email address, profile image, and other information specified by us)

Age verification information or date-of-birth-related information (where necessary for legal compliance or age restrictions)

Inquiry information (such as name, email address, inquiry details, and attached files)

Event application information, survey responses, and campaign entry information

Information entered or submitted by users through the Service (such as messages, nicknames, event display names, and posted content)

 

3.2 Information Collected Automatically Through Use of the Service

 

Usage logs (such as login date and time, usage date and time, access history, operation history, browsing history, ticket purchase history, coin usage history, crash reports, and error reports)

Device information (such as device type, operating system, app version, language, time zone, identifiers, network information, and IP address)

Information related to VR experiences (such as content used, events joined, duration of experience, operation and movement information, and session information)

Measurement information for service improvement (such as access analytics, performance measurements, failure analysis, and statistical information for quality improvement)

 

3.3 Purchase and Payment Information

 

Information related to coin purchases, ticket acquisition, refunds, and other transactions

Order number, transaction ID, purchase date and time, purchase details, amount, currency, and payment status

We may not directly collect sensitive payment information such as credit card numbers or other payment method details. In such cases, such information is collected and managed by Meta or other payment service providers.

 

3.4 Information Obtained from Third Parties

 

In accordance with applicable laws, we may receive information from Meta and other platform operators, payment service providers, contractors, business partners, and other parties to the extent necessary to provide the Service.

 

1. Purposes of Use

 

We use the information we collect for the following purposes:

 

To provide, operate, maintain, authenticate, verify identity for, and manage accounts for the Service

To sell, grant, manage, and fulfill coins, tickets, event participation rights, and other digital goods or services

To provide and manage participation in VR autograph events, VR photo sessions, and other experience content

To provide customer support, respond to inquiries, contact users, and send important notices

To prevent, investigate, and respond to fraud, violations of terms, nuisance behavior, security incidents, scams, and other improper use

To respond to failures, fix bugs, improve quality, improve performance, enhance UX, and otherwise improve the Service

To develop new features, new services, new experiences, research and development, analysis, statistical verification, and business development

To analyze usage trends, conduct market analysis, identify tendencies, and forecast demand

To optimize display, recommendations, and operations based on users

To conduct campaigns, surveys, notices, and marketing activities

To comply with laws and regulations, protect rights, handle disputes, and respond to governmental authorities

For purposes incidental to the foregoing

 

To the extent permitted by applicable law, we may also use personally identifiable information in a statistically processed, aggregated, anonymized, or otherwise de-identified form for analysis, research, and development.

 

1. Research and Service Improvement

 

We may analyze usage status, purchase history, event participation history, operation history, inquiry trends, and other information related to the Service in order to improve the Service, develop new features, improve quality, enhance safety measures, improve UX, and conduct future related services and research and development.

 

For these purposes, we will endeavor to use information in aggregated, statistical, anonymized, or otherwise de-identified forms whenever reasonably possible. However, we may use information linked to an individual where necessary for failure response, fraud detection, individual support, or other legitimate purposes.

 

1. Disclosure to Third Parties

 

We do not provide personal data to third parties except in the following cases:

 

With the consent of the user

When required by law

When necessary to protect a person’s life, body, or property

When particularly necessary for improving public health or promoting the sound development of children

When cooperation with a national or local governmental body is required

In connection with business succession (including mergers, company splits, or business transfers)

When handling is entrusted to contractors within the scope necessary to achieve the purposes of use

 

1. Outsourcing, External Transmission, and External Services

 

We may outsource operations such as cloud hosting, server operation, data storage, access analytics, failure monitoring, log analysis, customer support, email delivery, payment processing, fraud detection, development, maintenance, QA, and debugging to external service providers and provide information to them as necessary.

 

We will appropriately supervise our contractors through contracts or other appropriate means.

 

1. International Transfers

 

Because we operate our business globally, user information may be transferred to, stored in, and processed by us or our service providers located outside Japan.

 

We will handle such information in accordance with applicable laws and with appropriate safeguards.

 

1. Security Measures

 

We will endeavor to implement appropriate security measures to prevent leakage, loss, damage, or unauthorized access.

 

1. Retention Period

 

We retain user information for as long as necessary for the purposes described above and as required by law.

 

1. User Rights

 

Users may have the right to request access, correction, deletion, or restriction of their personal information in accordance with applicable law.

 

Users may also request deletion of their personal information by contacting us at info@gakugeki.com with the subject “CROSSIA Personal Information Deletion Request.”

 

1. Use by Minors

 

Minors must use the Service with the consent of a parent or legal guardian where required.

 

1. Cookies and Similar Technologies

 

We may use cookies and similar technologies on related websites to improve services and analyze usage.

 

1. Changes to This Policy

 

We may update this Policy as necessary and will notify users appropriately.

 

1. Contact Us

 

Gakugeki Inc.

info@gakugeki.com

447 Sutter St Ste 405 #375, San Francisco, CA 94108, USA